What Format Should My Ticket Be? Saving Your Tickets as PDFs
For the most reliable entry to your event, you should save or download your tickets as PDF files directly to your mobile device before leaving home.
Written By Lethabo Mohaladi
Last updated 27 days ago
Why Download Before Leaving Home?
Relying on internet access at the venue can cause delays at the gate. Preparing your tickets in advance ensures you are not affected by connectivity issues:
Unreliable Mobile Networks: Large crowds at events frequently overload local cell towers, making it difficult to load emails, apps, or live ticket links when you arrive.
Unpredictable Venue Wi-Fi: Venue Wi-Fi networks may be slow, require complex login procedures, or drop your connection unexpectedly.
Saving the PDF directly to your device guarantees your ticket is available offline, ensuring immediate access when it is time to scan.